Flows and routing
Support and service unitsA queue of similar tasks with no assignee decided in advance. Routing rules, pulling a task from the queue, a flow SLA with escalation and metrics on time spent waiting.
Pay for economics, not for tasks
Tasks, projects and boards exist in free competitors, and there is nothing to charge for there. The paid tier begins where hours turn into cost and margin.
Start
A small team that needs a tracker
Price on request- Tasks, subtasks, checklists and comments
- List, board, calendar and a personal day plan
- Projects, stages and milestones
- Timer, timesheet and a mobile version you install on the phone
- Files through A3.Drive
- A cap on the number of users
Team
Scheduling and delivery discipline
Price on request- Everything in Start
- Gantt, dependencies and the critical path
- Resource load and planning hints
- Task and project templates, recurring tasks
- The automation rule builder and email intake
- Custom fields, saved views and the report builder
Project business
Most chosenWhen you need to know what a project earned
Price on request- Everything in Team
- Timesheet approval and completeness control
- Three rates, cost, revenue and margin
- Budgets, threshold alerts and a burn forecast
- Portfolios and the risk indicator
- Billing, invoices and the unbilled billable hours report
- The leaks summary and its weekly email
Extensions switch on separately
Features for narrow segments are not shown to people who do not need them. Scrum is meaningless for a law firm, and a ticket queue is unnecessary for a six person studio.
Agile methods
Engineering teamsBacklog, sprints, estimation in story points or hours, velocity, burndown, epics, a sprint definition of done and kanban metrics.
Performance assessment
Companies with a supervisory management cultureOff by default and never positioned as the main value. Built without metrics that count time: on-time share, rework share, SLA compliance.
Frequent questions
Can profitability be calculated without buying the other A3 products
Yes. Rates are entered by hand at project level, costs go against budget lines, and the contract value is set by the manager. Connecting A3.HR, A3.Lawyer and A3.Accounting replaces manual entry with actual data, but the formula stays the same.
Will a project manager see what employees cost
Only with the separate cost rate permission. Access to a project, access to its economics and access to rates are three different permissions. You can run a project without seeing a single figure about pay.
What happens to tasks if A3.Projects is switched off
The other ecosystem products keep working in full: instructions in A3.Lawyer, screening requests in A3.Trust and repair tickets all exist on their own. The integration is an add-on rather than a condition of their operation.
How do we bring over the history from Bitrix24 or Jira
The import runs in three steps: preview without writing, apply and roll back as a whole. Source identifiers are preserved, so a repeat run updates the tasks already migrated instead of duplicating them. Comments come over in a separate run, authored by the mapped employee.
Is time tracking mandatory
On Start and Team it is not. On Project business it becomes a working part of the product, because cost cannot be calculated without hours. Timesheet approval is configured separately: off, selective or mandatory for everyone.
Is there a mobile app
Yes, as a web app you install on the phone from the browser, with an icon and shortcuts on the home screen. It covers my tasks, the task card, comments, the timer and quick time logging. Gantt, economics and reports are reachable but stay out of the bottom bar.
We will size it against your volume
Tell us how many people and projects you have and which A3 products are already connected. We will pick the tier and quote it.