Studio and agency

Which client brings money and which one eats the team

The situation

Orders look similar by contract value and behave nothing alike by effort. Without hours the difference is only visible through the art director instinct, and that instinct usually errs in favour of a favourite client.

  1. A project is set up with the client, payment model and a budget by line, and the team gets project roles.

  2. Designers and managers log hours with the timer or timesheet, and the lead approves them once a week.

  3. Out-of-scope changes show as a fixed price overrun, and unbilled hours land in the leaks summary.

The result

Profitability per client and project is visible the same day, not after the quarter closes. A budget talk with the client rests on hours, not on gut feeling.

  • A project is linked to a contract and a customer, budget is kept by line
  • Profitability is calculated by client, not only by project
  • Revisions beyond the agreed scope show up as overrun on fixed price
  • The effective rate shows what an hour actually cost

Features used

Other use cases

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